Refund & Cancellation Policy
Last updated: October 2024 • Dee-chords Musical Concept
Dee-chords Musical Concept
Trading as Dee-chords Musical Concepts
Direct to Original Payment Method via Flutterwave
1 Overview & Commitment
At Dee-chords Musical Concept ("Deechords"), we take pride in delivering exceptional musical education, professional services, and high-quality instruments. We believe in building lasting relationships with our students, parents, and global clients.
This policy outlines our procedures for refunds, course cancellations, and merchandise returns to ensure complete transparency and fair resolution in compliance with consumer protection standards and international payment gateway regulations (including Flutterwave and Paystack).
2 Music Courses, Lessons & Tuition Fees
A. Cancellation Before Course Commencement
If a student or parent notifies us of withdrawal in writing at least 48 hours before the official start date of the enrolled course or semester, a 100% refund of paid tuition fees will be granted (minus standard nominal payment processing fees charged by the card network).
B. Withdrawal Within the First 7 Days
If a student withdraws within the first 7 days of the course commencement, we offer either: (i) a prorated refund reflecting the unconsumed class sessions, or (ii) a 100% credit transfer to another instrument course, family member, or future academic term.
C. Withdrawal After 7 Days
Tuition payments after 7 calendar days from course start are generally non-refundable, as faculty, studio hours, and instructor schedules are committed. However, course credits may be placed on temporary hold upon approved medical or relocation compassionate grounds.
3 Physical Musical Instruments & Store Products
- 14-Day Return Window: Physical merchandise purchased through our store (e.g. musical instruments, accessories, cables, tuners) may be returned within 14 calendar days from the delivery date.
- Condition for Return: Items must be in brand-new, unused condition, with all original tags, accessories, cases, and packaging intact.
- Damaged or Defective Items: If an item arrives damaged during transit or contains a manufacturing defect, please contact us within 48 hours of delivery. We will arrange a replacement or full refund including return delivery costs.
4 Digital Goods, Access Codes & Sheet Music
Due to the immediate digital delivery nature of downloadable sheet music, audio tracks, digital curriculum, and single-use CBT examination access codes, these items are non-refundable once downloaded or redeemed.
If you encounter a technical defect or are unable to open/download a file after purchase, please contact our support team immediately, and we will rectify the issue or provide an immediate replacement.
5 Refund Processing Timeline & Payment Method
• Original Payment Channel: All approved refunds are issued directly back to the original payment source (credit card, debit card, bank account, or mobile money account) used at the time of checkout via Flutterwave or Paystack.
• Processing Duration: Once your refund request is verified and approved by our finance desk, the electronic refund is initiated immediately. It typically takes between 5 to 10 business days for the funds to reflect in your bank or card statement, depending on your card issuer or financial institution.
• Multi-Currency Handling: If the transaction was conducted in an international currency (USD, GBP, EUR, GHS, KES, etc.), the refund will be credited in the exact currency originally processed through Flutterwave.
6 Chargebacks & Customer Support
We strive to resolve any billing questions, service cancellations, or transaction concerns quickly and amiably. If you observe an unexpected charge or need to cancel a service, please contact us directly at deechordsmusicals@gmail.com or call us at 08139654707, 08082653950, 07032627102 before initiating a bank chargeback. Direct communication allows us to review and process your eligible refund without unnecessary delays.
How to Request a Refund
To submit a refund or cancellation request, please email our support desk with your full name, student ID or order number, transaction reference code, and the reason for your request: